Genoa Legal Team are always looking out for methods to ensure efficiency when it comes to claims management and ensuring that all our broker partners are informed and updated on the recommended steps when notifying claims.
With an increase in claims notifications, we would like to ensure you that our priority is always to provide great service with excellent turnaround times. To ensure that this is achieved we have created a triage system to be put in place, the claims triage is a critical step in managing claims efficiently, with the triage system in place and adhered to Genoa can optimise their claims management and enhance overall outcomes when demand increases.
The claims triage is the process of determining which claims require immediate attention and which can wait.
The table presented below highlights which claim scenarios require urgent attention and/or escalation versus claims which are notified and do not require escalation or follow-up. We have also included the general claims procedure steps which would be followed.
Be assured that all claims notified will be attended to and assessed on an individual basis.
We are aware that certain pressures are beyond the brokers control, and we will always ensure that the situation is attended to and that the best possible service is provided.
The claims triage will ensure that claims are responded to promptly, improve the accuracy of the claims assessments, and allocate resources more effectively.
