Receiving a complaint or summons can be a stressful and daunting experience, but taking immediate action can help protect your interests. Here are some steps to consider:

Contact your insurance broker or insurer

Your insurance broker or insurer can provide guidance on how to handle the complaint or summons and can connect you with legal counsel if needed.

Collect and review all relevant documentation

Gather any documentation related to the incident, including medical records, consent forms, and communication records. Review the complaint or summons carefully to understand the allegations being made against you.

Do not admit fault or liability

It is important not to admit fault or liability without first consulting with legal counsel.

Respond to the complaint or summons

You may be required to respond to the complaint or summons within a certain timeframe. Failure to respond can result in a default judgment being entered against you.

Cooperate with your insurer

Your insurer may conduct an investigation into the incident and may require your cooperation in the process.

Attend all hearings or court dates

If the complaint or summons proceeds to court, it is important to attend all hearings and court dates (subject to the advice of counsel and/or legal representative).

Remember, the specific steps you need to take may depend on the circumstances of your case, and it is important to consult with your insurance broker.